Terms and Conditions

Terms and Conditions of Sale to the Public for Home Improvement Installations (including Conservatories)


1. Acceptance of Contract

Following the contract signed by yourself and FineGlaze, you have a 7-day cooling off period.

A Cancellation notice as required by the” Cancellation of Contracts Made in a Consumers Home or Place of Work Etc Regulations” is attached.

a) If you agree that work should commence within the 7 day cooling off period you may still cancel but will be liable for any work carried out or materials used

b) Within the 7 day period you may make any changes to your order eg colour change, style, after the 7 days no changes can be made.

c) If, after 7 days, you decide to cancel the contract you will be liable for any manufacturer or other costs that may already have been incurred


2. Installation

a) If the work is not commenced within the estimated installation period stated in the contract, you may write to us, requiring the work to be completed within six weeks or some other period agreed (preferably in writing) between you and us. If the work is not completed within this extended period, you may cancel the outstanding work covered by the contract without penalty to yourself by sending us a letter advising us of your wishes.

b) We shall not be liable for any delay in the completion of the work which arises from causes beyond our control. (for example delays in fabrication)

c) You or we are entitled to cancel this contract in the event of any serious breach of contract by you or us.


3. Payment

You will pay us the balance of the purchase price when you are reasonably satisfied that the products have been properly installed in accordance with the terms of this contract. Payments can be made by bank transfer, card or cheque. Details given upon completion.

If payment has not been received we shall retain ownership of any goods which have not yet been fixed to your property, until the purchase price has been paid.

a) We will remove and dispose of all replaced existing doors, windows and/or frames unless you ask us to leave them on your premises.

b) We will be liable for any damage caused to your property which was not necessary for the completion of the contract and such damage was caused by us not exercising reasonable care and skill.


4. Statutory Rights

Nothing in these conditions will reduce your statutory rights relating to faulty or mis-described goods and services. For further information about your statutory rights contact your Local Authority Trading Standards Department or Citizens Advice Bureau.

Mike Noden


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